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Old 09-26-2015
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Default OASIS registeration

hello everyone.
i apologize in advance if this thread is in the wrong section but i am kind of preoccupied.
few months ago i registered in the OASIS platform and got my user identification and password. the problem is i don't remember if i already used the temporary password they send you upon registeration and hence i dont remember if i changed it or not.
i have tried to reset the password using the "i forgot my password" button, and when i enter my data it redirects me to a page saying:
ECFMG On-line Services cannot process your request for a new password at this time.
Please contact Applicant Information Services to proceed at:

Educational Commission for Foreign Medical Graduates
3624 Market Street
Philadelphia, PA 19104-2685 USA

TEL: (215) 386-5900 (Monday-Friday, 9:00AM-5:00PM Eastern Time)
FAX: (215) 386-9196

the problem is i live in italy and i have no idea on how to proceed from here.
i need to call them and work it out by phone? or is there any way of getting hold of a person via email that could solve this problem.
i am kind of desperate because i intend registering for the exam in period april may and june and i think i should be starting the application as soon as possibile to avoid any errors.

i appreciate the help and thank you in advance.
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