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  #1  
Old 06-03-2014
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Default Prometric name problem

While scheduling my exam on prometric site, I was already at that page where I have to add additional information about me such as address, contact # etc. when I noticed they got my last name wrong. They put "n" instead of "" in my name. I know it's a simple mistake but it's written on that exact page that the name should exactly match my identification card. Unfortunately there is no way to edit the name. Anybody knows what to do? I need to schedule my exam four wks from now.
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Old 06-03-2014
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Call ECFMG and tell them to change your name and send you a new permit ASAP.
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Old 06-03-2014
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But my name in IWA and in the permit they sent me is correct. Only prometric has got it wrong and their page wouldn't let me change it. I contacted prometric via mail and it's taking them forever to reply
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Old 06-03-2014
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Quote:
Originally Posted by FangSeeker89 View Post
But my name in IWA and in the permit they sent me is correct. Only prometric has got it wrong and their page wouldn't let me change it. I contacted prometric via mail and it's taking them forever to reply
call prometric, i had the same problem and i had to change my step1 test date and do paperwork which i really dont know if you have to do it.
when you call prometric they give you a customer line number on the automatic voice message. call them, dont wait for an email reply.

good luck
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Old 06-03-2014
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Thanks a lot! Ok I'll try to call them today. I just hope there wouldn't be much hassle. I can't imagine having to deal with paperworks together with review, I mean it wasn't my fault at all.
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Old 06-04-2014
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Just got my problem solved! I called the testing center not the prometric itself and they told me it's okay. Said they don't have "" (they probably don't know alt164 )

Thank you pranavmerchant and drpisho!
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