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Go Back   USMLE Forums > USMLE Step 2 CS Forum > USMLE Step 2 CS Prep Tips > USMLE Step 2 CS SP Challenges

USMLE Step 2 CS SP Challenges Challenging situations presented by the Standardized Patient (SP) during the the USMLE Step 2 CS Encounter.


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  #1  
Old 07-10-2009
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Angry Patient is angry!

What should we do when the patient is angry!
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  #2  
Old 07-10-2009
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Default Say sorry

You should apologize and say sorry I was really busy with other patients
May I know what are your complaints?
You will see that he/she immediately switch tone, this is just to test your nerves
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Old 03-13-2010
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kaplan behavioral said : stay away from efforts to explain why a delay happened, and only apologize and tell pt you'll do your best

other sources say: tell the pt there has been a lot of patients today and it was an unexpected delay.

What do you think works best with SPs of CS exam ?
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  #4  
Old 03-13-2010
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Quote:
Originally Posted by ahmad_shata View Post
kaplan behavioral said : stay away from efforts to explain why a delay happened, and only apologize and tell pt you'll do your best

other sources say: tell the pt there has been a lot of patients today and it was an unexpected delay.

What do you think works best with SPs of CS exam ?
Here's what I think should be said:
I apologize for the delay; there has been many patients today and the delay was unexpected. Now am all yours and I will focus on you only.
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The above post was thanked by:
ahmad_shata (03-13-2010), mle guy (05-15-2012), mzee74 (07-24-2012)



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