Thanks for a great chain, very useful information!
I used DLA per the recommendations of many of the earlier commentary and I appreciated the attentiveness that Mr. Lombardino gave to this chain. However, I obviously stopped reading the chain prematurely because I now see that others have experienced the same problem that i have, or possibly I was blinded by the early positive feedback.
Initially, I was impressed by their reasonable price and fast turnaround time as I was in a bit of a time crunch, however, what I did not realize was that it was a one-time edit and feedback ONLY. I attempted to email my editor for revision feedback and did not receive so much as an email back. Not only disrespectful to a client, but why would your employees/editors state that they could be contacted for further feedback and questions if that was not in fact the case!? I later went to the site only to realize that she likely did not respond because for a "second revision" (or feedback on the edited version) they charge the same full fee of $180!
Although a good preliminary edit, it was filled with a lot of empty guidance and recommendations. I am appalled at their business plan and lack of common courtesy. In my opinion, you'd be better off elsewhere
...and Mr. Lombardino, you're time would be better spent tending to your clients and not trolling the forums. If your service was as exceptional as you believe it to be, you would have no reason to worry about sites like these. Customer service and satisfaction speaks volumes about a company and its reputation. Your earlier reputation will quickly be dissolved if all of your clients prove to have these same experiences.