A phrase that worked out to me was "I lost the last part... say that again please" If he/she got upset I emphasized "double checking is very important to find out what is going on with you" Remember: they are actor, so you should be a better one!!! Good luckIf the patient said something that I did not understand can ask him/her to repeat?
Is that polite
Is that take away points
Please advise
I love your last sentence! Totally! I shall keep that in my mind when I take the CS.Remember: they are actor, so you should be a better one!!! Good luck